Resolving Conflict: 10 Steps for Turning Negatives to Positives

Conflict is inevitable, in everyday life and especially in today's increasingly nonhierarchical organizations-in the workplace. So what has always been a key leadership skill, conflict resolution, has become even more critical. But too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts. By using the lessons of this book, readers will be able to apply a thorough, proven method-summarized in ten steps-for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.

Author: Harold Scharlatt
Binding Type: Paperback
Publisher: Center for Creative Leadership
Published: 05/19/2016
Pages: 76
Weight: 0.25lbs
Size: 9.00h x 6.00w x 0.16d
ISBN: 9781604916188